Samsung FAQ

Samsung FAQIf you are having issues with a Samsung product or service, or just want some more information then contacting Samsung is the best option. There are various way to contact the company, check the Samsung FAQ below to find the method that best suits you. 

Who can I contact for help with my Samsung account?

If you are having trouble with your Samsung account then it is best to contact Customer Services. Visit, then click on “Contact Us” to send your query. A member of the Samsung team should assess your issue and attempt to resolve it as quickly as possible.

What can I do if I forget the password to my Samsung account?

If you forget the password to your Samsung account then it is easy to reset. Simple click on “Forgot your email or password?” on the sign in page and fill in the requested information. Samsung will then send you a password change email containing a link that will allow you to choose a new password. If you cannot access the email associated with your Samsung account or do not receive the password change email, then you should contact customer services on the “Contact Us” page of the Samsung website. 

How can I get more information about a mobile phone application?

For more information on an application, you can contact the application seller. While signed in to your Samsung account, select the application from your “My Downloads” page, then click on “Ask Seller” to send your query. 
Users of the Galaxy S4 can contact sellers from their devices by locating the information page for the application within Samsung Apps, then clicking “Related”, followed by “Send Email”. 

Who can I contact for general queries not addressed on the Samsung website?

For questions not solved by checking the Samsung site, you can visit their support site, at, or ring Samsung Help Desk on 1-800-SAMSUNG(726-7864). 

This Samsung FAQ should contain all the information you need to successfully contact Samsung. Be sure to explain your problem clearly, and keep relevant information to hand for a speedy resolution of your problem or query.